Machine Learning and Analytics based Service Desk
For enterprises today, change has become the new standard, driven by numerous disruptive technologies, as well as the ever-growing trends toward globalization and digitalization. To remain competitive and enable growth, enterprises must deploy innovative solutions that enable them to respond to change quickly and efficiently.
A new approach is required—one that leverages advanced automation, analytics, machine learning, and out-of-the-box best practices, effectively extending the solution into non-IT areas.
Such a service management solution must also meet each organization’s unique requirements and situations, including whether the organization has a dedicated IT department.
Micro Focus Service Management Automation X (SMAX) provides a digital self-service experience for IT and non-IT services with native mobile applications, virtual agents (bots), social collaboration, and ChatOps, all driven by machine learning, analytics, and automation. The latest SMA release comes with enhancements in areas like smart analytics, portal, and public cloud support. Read the full blog here: https://lnkd.in/d6F2qBE
Short Introduction Video to SMAX: https://lnkd.in/dmKEe-T
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